Shipping policy

At Noōr, we aim to get your order on its way as quickly as possible. We currently ship to New Zealand and Australia.

Orders are generally processed and dispatched within 1–2 business days after your order is placed.Once your order has been dispatched, delivery times are typically:

🇳🇿 New Zealand: 3–5 business days
🇦🇺 Australia: 5–8 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, public holidays, or other circumstances outside our control.

Shipment Tracking
Once your order has been shipped, you can track it through the shipment notification email you receive.You may receive more than one shipment notification email if items from your order are shipped separately.If your tracking information does not show any activity or movement for more than 5 business days, please contact our Customer Service team so we can investigate.

Lost or Stolen Packages
We understand that carrier issues and delivery delays can occasionally happen.In some cases, a carrier may scan a package as “Delivered” even though it is still out for delivery. The package may arrive within the following four business days.

If your order has been marked as “Delivered” by the carrier but you cannot locate it:

1. Check around your delivery address, including any safe places where the courier may have left the package.

2. Check with household members, neighbours, or building management where applicable.

3. Allow up to 4 business days after the “Delivered” scan, as the package may still arrive.

4. If you still cannot locate your package after this period, contact our Customer Service team.

Please note that Noor Superfoods Limited is not liable for packages that are marked as delivered by the carrier but cannot be located. If you believe your package was mis-delivered, we recommend contacting the shipping carrier directly and filing a claim with them.At this time, we are not set up to provide automatic reshipments or exchanges for packages marked as delivered. Where applicable, a new order may need to be placed separately.

Delayed Tracking
If the carrier's tracking link shows no activity or movement for more than 5 business days, please contact Customer Service. We will do our best to investigate the shipment with the carrier.

Contact Us
If you have any questions about your order or delivery, please contact us at:  hello@noorsuperfoods.com